Kandlez will gladly issue a refund or exchange any unused product within 30 days of purchase. In the case of any defective or damaged products we will issue a refund or exchange at any time for no extra costs. If the product is damaged or defective in order to get your refund, we will kindly ask for a photo of the defective product.
Sale items are eligible for refunds but not exchanges.
We only replace items if they are defective or damaged. In that case we will cover the cost of shipping to send you a new candle. In order to receive an exchange in product we will require photos or videos in order to prove the damage or defective product.
In the case of you wanting to return your product, you will be responsible for paying the shipping cost. Shipping costs are non-refundable. If you receive a refund, you will only receive the amount that you paid for the product without the shipping cost.
You will be issued your refund once we’ve received the product. The refund will be issued to the card that you had purchased the products with and should be seen within 2-5 business days. We will send out a confirmation email once we’ve received your product so you will know when to expect the refund to show up in your account!
If you were wanting a refund instead of a product exchange in the case of a defective or damaged product, we will require a photo or video to prove the issues and then we will send the refund right away!
Items purchased before or after any promotional sale, are not subject to any price adjustments in regard to sale pricing.
If an order is placed with missing or incorrect shipping information, it will be the customers responsibility to pay a $10 service fee in addition to the original shipping fee.
In the case of any other issues or concerns you may have with the products please feel free to reach out to us and let us know!
We want to do our part to make sure you have a seamless and stress-free experience, so we are always here to help!
407-721 Sterling Lyon Parkway